OVERVIEW:

The service writer for a diesel mechanic shop is responsible for greeting customers, listening to their service needs, and translating that information into a clear and detailed repair order for the technicians. They prepare estimates, communicate repair progress and costs to customers, and manage the administrative flow of work to ensure high-quality service and timely repairs.  

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SALARY: $25.00 - $35.00 Per Hour Depending on Experience.

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BENEFITS:

 

• Competitive pay based on experience and certifications.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Ongoing training and advancement opportunities.

• Employee Discount.

• Flexible schedule and Overtime Pay.

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SCHEDULE: 

 

• Full TIme: Monday - Friday

• Part Time: TBD

• Willingness to work weekends, overtime or on-call as needed.

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LOCATION & TRAVEL:

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• Shop : Reno, NV

• Travel : NOT LIMITED To Reno, Sparks, Truckee, Tahoe, Carson City, Minden, Gardnerville and surrounding areas.

KEY RESPONSIBILITIES:

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• Serve as the first point of contact for all service-related inquiries, both over the phone and in person.

• Greet customers warmly, listen to their concerns, and conduct vehicle walk-arounds to document issues.                                                                       

• Accurately translate a customer's description of a problem into a clear, detailed repair order for the technicians.                                                                            

• Provide regular updates to customers on the status of their vehicle's repair, including any changes to the cost or timeline.                                                            

• Open and close repair orders, track repair status, and ensure all necessary information is entered into the shop management system.                                            

• Create detailed estimates for labor, parts, and supplies, and get customer authorization before proceeding with work.                                                                      

• Coordinate with technicians to schedule appointments and manage the shop's workflow efficiently.                                                                       

• Assist with parts identification and ordering from suppliers.                            

• Communicate with customers about recommended services and maintenance and help them understand the benefits of preventative repairs.                                            

• Handle billing, process payments, and ensure all warranty and service paperwork is completed accurately.

• Maintain organized records of service history and customer transactions.

• Address and resolve customer complaints, handling delicate situations with empathy and a positive attitude.                                                                             

• Collaborate with technicians to address any issues that arise during the repair process.     

• Ensure that customer expectations regarding cost, time, and service outcomes are set and met.

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ESSENTIAL REQUIREMENTS:

 

• Mechanical Aptitude: A foundational understanding of diesel engines and heavy-duty vehicle systems is essential to accurately document service needs and communicate effectively with technicians.

• Customer service experience: Prior experience in a customer-facing role is highly preferred.

• Excellent communication: Strong written and verbal communication skills are necessary to convey complex technical information to non-technical customers and accurately relay information to mechanics. 

• Organizational and multitasking skills: The ability to manage multiple work orders, appointments, and customer interactions in a fast-paced environment is critical for success. 

• Technical proficiency: Must be comfortable using shop management software, inventory systems, and standard office software like Microsoft Excel.         

• Attention to detail: Accuracy is crucial for creating correct repair orders, estimates, and invoices.                                                       

• Education: High school diploma or GED; technical certification or associate degree in diesel technology preferred.               

• Experience: 3 + years of experience in automotive/heavy duty industry.

• Valid driver’s license. w/ clean Driving record                       

 

PHYSICAL REQUIREMENTS: 

 

    While preforming the duties of this job, the employee is regularly required to:

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• Work in physically demanding indoor or outdoor environments during all seasons.

• Stand and walk for extended periods (up to 8 hours per shift).

• Lift and/or move up to 50 pounds.  

• Use hands to handle, control, or feel objects and tools.

• Reach with hands and arms.

• Occasionally stoop, kneel, crouch, crawl, or lay on back.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

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PREFERRED QUALIFICATIONS:

 

• ASE Diesel Certification or other relevant credentials.

• Familiarity with DOT and OSHA regulations.​